1. Introduction
Welcome to WaSales. These Terms of Service govern your access to and use of our services, including our website, dashboard, WhatsApp Business API integration, and any other software or services provided by WaSales (collectively referred to as "Services"). By accessing or using our Services, you agree to be bound by these Terms.
WaSales is a WhatsApp Business API service provider that enables businesses to communicate with their customers through WhatsApp's official business platform. Our Services include message automation, broadcasting, chatbot flows, conversation management, and analytics.
2. Acceptance of Terms
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and WaSales ("WaSales", "we", "us", or "our"), concerning your access to and use of the https://wasales.in website as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the "Site").
By using the Site, you agree that:
You have read, understood, and agree to be bound by all of these Terms and Conditions.
You accept our Privacy Policy, which is incorporated herein by reference.
You accept our Refund Policy, which is incorporated herein by reference.
IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions from time to time. We will alert you about any changes by updating the "Last updated" date. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.
3.Account Registration
To access certain features of our Services, you must register an account. You are responsible for:
Maintaining the confidentiality of your account credentials.
All activities that occur under your account.
Notifying us immediately of any unauthorized use of your account.
Two-factor authentication (2FA) is mandatory for all user accounts for security reasons. You agree to enable and maintain 2FA on your account. Failure to comply may result in restricted access or suspension of your account until 2FA is enabled.
4.Use of Services
You agree to use our Services only for lawful purposes and in compliance with all applicable laws, including but not limited to:
WhatsApp Business Policy: You must comply with WhatsApp's Business and Commerce Policies at all times.
Data Protection Laws: You must comply with applicable data protection regulations, including GDPR, CCPA, and local data privacy laws.
Anti-Spam Laws: You must comply with all applicable anti-spam and marketing communication laws.
You are prohibited from using our Services to:
Engage in any illegal activities.
Distribute harmful or malicious software.
Infringe upon the intellectual property rights of others.
Send unsolicited or spam messages.
Interfere with or disrupt the operation of our Services.
Use the Services for any activity that violates WhatsApp's terms of service.
Collect or store personal data without proper consent.
5.Fees and Payment
Accepted Payment Methods:
Visa
Mastercard
Other payment methods as displayed on our Site
Payment Terms:
You agree to provide current, complete, and accurate purchase and account information.
All payments shall be processed in your selected currency (USD, AED, or INR).
Sales tax (VAT/GST) will be added to prices as required by applicable law.
We reserve the right to change prices at any time. Price changes will be communicated in advance.
Recurring Subscriptions:
By purchasing a subscription plan, you consent to recurring charges on your chosen payment method.
Charges will occur automatically at the beginning of each billing cycle until you cancel your subscription.
6. Cancellation
You can cancel your subscription at any time by:
Logging into your account and navigating to subscription settings.
Contacting our support team at wasales2018@gmail.com
Cancellation Policy:
Your cancellation will take effect at the end of the current paid term.
No refunds will be issued for the remaining period of the current billing cycle.
You will continue to have access to paid features until the end of the current billing period.
7.User Content
You may be allowed to submit, post, or upload content (e.g., text, images, videos, message templates) to our Services ("User Content"). By submitting User Content, you:
Retain ownership of your User Content.
Grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and distribute your content in connection with our Services.
Represent and warrant that you have all necessary rights to submit the content.
Acknowledge that you are solely responsible for the content you submit.
8.Intellectual Property
All intellectual property rights in our Services, including but not limited to:
Software and code
Text, graphics, and logos
Trademarks and trade names
Design and layout
API interfaces and documentation
are owned by WaSales or its licensors. You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal or internal business use only.
You may not:
Copy, modify, distribute, or create derivative works from our Services without our prior written consent.
Reverse engineer, decompile, or disassemble any part of our Services.
Use our trademarks or branding without our written permission.
9.Prohibited Activities
As a user of the Site, you agree not to:
Systematically retrieve data from the Site to create a collection, compilation, database, or directory without written permission.
Trick, defraud, or mislead us and other users.
Circumvent, disable, or interfere with security-related features of the Site.
Disparage, tarnish, or otherwise harm us and/or the Site.
Use information obtained from the Site to harass, abuse, or harm another person.
Use the Site in a manner inconsistent with any applicable laws or regulations.
Engage in unauthorized framing of or linking to the Site.
Upload or transmit viruses, Trojan horses, or other malicious material.
Engage in any automated use of the system, such as using scripts or bots.
Attempt to impersonate another user or person.
Interfere with, disrupt, or create an undue burden on the Site or its networks.
Attempt to bypass any measures designed to prevent or restrict access to the Site.
Decipher, decompile, disassemble, or reverse engineer any software comprising the Site.
Use the Site as part of any effort to compete with us.
10.Privacy
We care about data privacy and security. Please review our Privacy Policy available at: https://www.wasales.in/privacy
11.Limitation of Liability
To the fullest extent permitted by law, WaSales and its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Loss of profits
Loss of data
Loss of use or goodwill
Business interruption
arising from or related to your use of our Services, even if we have been advised of the possibility of such damages.
**Our total liability to you for any claims arising from these Terms or your use of our Services shall not exceed the total amount paid by you to us for our Services in the twelve (12) months preceding the claim.
12.Disclaimer of Warranties
Our Services are provided "AS IS" and "AS AVAILABLE" without any warranties of any kind, either express or implied.
We do not warrant that:
Our Services will function uninterrupted, secure, or available at any particular time.
Our Services will be error-free or free from defects.
Any defects or errors will be corrected.
The results obtained from using our Services will be accurate or reliable.
You use our Services at your own risk and discretion.
13.Termination
We may terminate or suspend your access to our Services at any time, with or without cause, and without notice or liability to you, including but not limited to:
Violation of these Terms
Violation of WhatsApp's or Meta's policies
Fraudulent or illegal activity
Non-payment of fees
Upon termination, your right to use our Services will immediately cease. The provisions of these Terms that by their nature should survive termination will survive, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.